Call Centers/Contact Centers Background Checks

Experience the Hire Image Difference.


Helping to Ensure the Customer Service Experience

The call center/contact center industry is highly competitive, fast moving, and requires different background screening services. Simply, call center employees are critical to the company’s success. They represent a call center’s brand, help to dictate its reputation, and are essential to the customer service experience, making impressions that will last. And whether those impressions are good or bad depends on the employee and if he or she is right for that job.

Are they the right fit?
Additionally, call center employees are also often entrusted with confidential information.

Should they be?
The best way to answer those questions is through a pre-employment background check. Employment verifications, criminal history searches, credit history, drug testing, and professional reference checks can tell you a great deal about the applicant’s strengths, weaknesses, character, integrity, and experience before you decide if they should be representing your company.

Hire Image customizes background screening packages based on the call center’s specific requirements. Some of the recommended services include:

Call Center Search

  • Address and Social Security Number Trace
  • Nationwide Criminal Database & Sex Offender Registry Search
  • County and/or Statewide Criminal Searches
  • Drug Screening
  • Employment Verifications – Verification of the last 7 years of employment history.

Additional Suggested Items:

  • Continuous Criminal Monitoring
  • Federal Criminal Search
  • Credit Report
  • Education Verifications
  • I-9 Management & E-Verify®
  • International Search
  • Motor Vehicle Records

What Some of Our Customers Are Saying:

"The staff members of Hire Image are true professionals, especially Tom Tomlinson. We conduct hundreds of background searches every year. Sometimes our clients require very specific information that our staff just does not have the resources to provide. In these instances, we call upon Hire Image whose work is commendable and response time is implausible. I highly recommend the team at Hire Image to anyone seeking employee screening services."

“For many years, we’ve used Hire Image for all our drug testing and criminal background searches. They are courteous, extremely helpful, friendly and fabulous to work with. If I didn’t think so, I wouldn’t refer my clients to them. I recommend them to everybody because they go above and beyond – they’re all about customer service. I get my results back fast and can conveniently set up everything online. Because of the quick turnaround time, my clients are happier because I can get their candidate to work in 48 hours. Hire Image helps me do my job better.”

“We’ve used Hire Image’s drug testing services for several years and recently expanded to using them for our criminal background checks, education verifications and credit checks. We chose them over other background screening companies because of their competitive prices, but soon learned they really go out of their way to personally make their clients happy and satisfied. The Hire Image customer service team, especially Tom Tomlinson and Christine Cunneen, is very attentive, and bend over backwards to accommodate our needs. They deliver quality results with fast turnaround time. I would not hesitate to recommend them to others. “

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