Call Centers/Contact Centers Background Checks
Experience the Hire Image Difference.
Helping to Ensure the Customer Service Experience
The call center/contact center industry is highly competitive, fast moving, and requires different background screening services. Simply, call center employees are critical to the company’s success. They represent a call center’s brand, help to dictate its reputation, and are essential to the customer service experience, making impressions that will last. And whether those impressions are good or bad depends on the employee and if he or she is right for that job.
Are they the right fit?
Additionally, call center employees are also often entrusted with confidential information.
Should they be?
The best way to answer those questions is through a pre-employment background check. Employment verifications, criminal history searches, credit history, drug testing, and professional reference checks can tell you a great deal about the applicant’s strengths, weaknesses, character, integrity, and experience before you decide if they should be representing your company.
Hire Image customizes background screening packages based on the call center’s specific requirements. Some of the recommended services include:
Call Center Search
- Address and Social Security Number Trace
- Nationwide Criminal Database & Sex Offender Registry Search
- County and/or Statewide Criminal Searches
- Drug Screening
- Employment Verifications – Verification of the last 7 years of employment history.
Additional Suggested Items:
- Continuous Criminal Monitoring
- Federal Criminal Search
- Credit Report
- Education Verifications
- I-9 Management & E-Verify®
- International Search
- Motor Vehicle Records